shipping & delivery

Shipping & Delivery Policy

At The House of Kundan, we are committed to delivering your jewellery safely, securely, and on time. Every order is carefully inspected, packed, and dispatched to ensure it reaches you in perfect condition.

Order Processing

  • All orders are processed within 1–2 business days after successful payment confirmation.

  • Orders placed on Sundays or public holidays will be processed on the next business day.

  • During festive seasons, promotional sales, or high order volumes, processing times may be slightly longer.

Shipping Coverage

We currently deliver across India through trusted courier partners.

If your delivery location is not serviceable, our customer support team will contact you to discuss available options.

Estimated Delivery Time

After dispatch, estimated delivery timelines are:

  • Metro Cities: 2–4 business days

  • Other Cities & Towns: 3–7 business days

  • Remote Locations: 5–10 business days

Please note that delivery timelines are estimates and may vary due to courier operations, weather conditions, public holidays, or other unforeseen circumstances.

Shipping Charges

  • Free shipping on all prepaid orders across India.

  • Any applicable shipping charges for special delivery services or Cash on Delivery (if available) will be displayed during checkout before payment.

Order Tracking

Once your order has been shipped, you will receive a confirmation email and/or SMS with your tracking details. You can use the tracking link to monitor your shipment until delivery.

Packaging

Every jewellery piece is securely packed in premium packaging to ensure it reaches you safely. We take extra care to protect delicate products during transit.

Delivery Attempts

Our courier partners generally make up to three delivery attempts. If the delivery cannot be completed due to customer unavailability or an incorrect shipping address, the package may be returned to us. Re-shipping charges may apply.

Damaged or Incorrect Orders

If you receive a damaged package or an incorrect item, please contact us within 48 hours of delivery.

To help us resolve your request quickly, kindly provide:

  • Your Order Number

  • Clear photographs of the product and packaging

  • An unboxing video (recommended for faster verification)

Claims submitted after the specified time period may not be eligible for replacement or resolution.

Delays Beyond Our Control

While we strive to deliver every order on time, delays caused by courier partners, natural events, strikes, transportation disruptions, or government restrictions are beyond our control. We appreciate your patience and will assist you in tracking your shipment whenever possible.

Contact Us

If you have any questions regarding shipping or delivery, please contact our customer support team.

The House of Kundan

Email: support@thehouseofkundan.com

Phone: +91 XXXXXXXXXX

We are happy to assist you with your order.