Return & Exchanges

At The House of Kundan, customer satisfaction is our priority. Every jewellery piece is carefully inspected before dispatch to ensure it reaches you in perfect condition.

Please read our Return & Exchange Policy carefully before making a purchase.

Exchange Eligibility

We offer exchanges only under the following circumstances:

• You receive a damaged item.

• You receive an incorrect item.

• The product has a manufacturing defect.

To request an exchange, please contact us within 48 hours of receiving your order.

To help us process your request quickly, please provide:

• Your Order Number

• Clear photographs of the product

• Images of the outer packaging

• An unboxing video (strongly recommended)

Once your request is verified and approved, we will arrange an exchange at no additional cost.

Return Eligibility

Returns are accepted only if:

• The product is damaged during transit.

• You receive the wrong product.

• The product has a verified manufacturing defect.

The returned product must be:

• Unused and unworn

• In its original packaging

• With all tags, labels, and accessories intact

• Accompanied by the original invoice

Products that have been used, altered, or damaged after delivery will not be eligible for return or exchange.

Items Not Eligible for Return or Exchange

The following items cannot be returned or exchanged:

• Products purchased during sale or promotional offers.

• Customised or personalised jewellery.

• Gift cards.

• Products damaged due to improper handling after delivery.

• Items returned without original packaging or tags.

• Requests made after the specified reporting period.

Refunds

Once the returned item is received and inspected, we will notify you of the approval status.

If approved, the refund will be processed to your original payment method within 5–7 business days.

Shipping charges, if applicable, are non-refundable unless the return is due to our error.

Order Cancellation

Order cancellations are not accepted once an order has been placed.

As all our jewellery is handcrafted and made with care, we begin the preparation and production process as soon as we receive your order. Since the work involves manual craftsmanship and dedicated materials, we are unable to stop or leave an order unfinished once production has started.

We kindly request you to place your order only after confirming all product details, size, colour, and customization requirements.

Thank you for understanding and supporting our handmade craftsmanship.

Need Assistance?

If you have any questions regarding returns, exchanges, or refunds, we're here to help.

The House of Kundan

Email: info@thehouseofkundan.com

Phone: +91 9429134131

Our customer support team will be happy to assist you with your request.